Returns:

1. Eligibility:
We want you to be satisfied with your purchase. You may return items within 24 hours of receiving your order. To be eligible for a return, the item must be unused, in its original packaging, and in the same condition as received.

2. Initiating a Return:
To initiate a return, please contact our customer service team within the specified time frame. We will provide you with instructions on how to return the item.

3. Return Shipping:
Customers are not responsible for return shipping cost. Please ensure that the returned item is securely packaged to prevent damage during transit.

 

Refunds:

1. Refund Process:
Once your returned item is received and inspected, we will send you an email to notify you of the approval or rejection of your refund. If approved, your refund will be processed and credited to the original method of payment.

2. Refund Timeframe:
Refunds may take a few business days to be processed by banks or payment providers. The time it takes for the refund to appear in your account may vary.

3. Non-Refundable Items:
Some items are non-refundable, including gift cards and certain sale items. We reserve the right to reject returns of items that do not meet our return policy criteria.

 

Exchanges:

1. Exchange Process:
We do not offer direct exchanges. If you wish to exchange an item, you must follow the return process and place a new order for the desired item.

2. Incorrect or Defective Items:
If you receive an incorrect or defective item, please contact our customer service team immediately. We will work to resolve the issue and provide you with a replacement or refund.

 

Contact Information:

If you have any questions or concerns regarding returns and refunds, please contact our customer service team through the provided channels.

Note: This Return and Refund Policy is subject to change, and any updates will be posted on our website.

Last Update: 05.02.2024